High Demand - High Pressure
Rellas Collections boasts some of the most beautiful wigs I’ve seen on IG yet available in the UK from a young Black woman, at decent pricing. Their followers are climbing and the reviews from those that have received their services look amazing - but that’s just it. Not everyone receives their services/products down to how many orders the business has. I ordered a unit I was understood to be ‘ready-made’ on December 1st and it was only until December 30th I was contacted with a choice of a refund or £40 off my next purchase. I wasn’t at all angry (even though I had wanted it for my birthday) but I felt this to be a huge learning curve for the business in terms of their communication with it’s customers. There was no professional emails sent during the whole month regarding the delays - I only happened to understand the situation because I saw an Instagram story about how many orders were in and a repost from a friends account about how much pressure this had on the young woman who runs the business. Meanwhile I’m guessing customers were filling her emails and DMs which could have been helped if the page wasn’t constantly posting about new wigs coming and how we should “buy now”. Long story short, I opted for the refund but it doesn’t mean I won’t give Rellas another chance to redeemed themselves as the units look absolutely lush.
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