Placed an order for straighteners from this Instagram site - order confirmed - great. Waited and waited for delivery information - nothing. Contacted mbhair_1 via email as advised on Instagram - nothing after 4 emails. They are also connected to MBH Collection so tried them - no response. Someone else promoted their product so responded in that post "are you sure these straighteners are available as I have been waiting over a week and nothing received". Aha success as told to DM MBH Collection - messaged - no response! After chasing and chasing , finally told it is out of stock and would be available soon then received two messages which did not make sense. 1) have to check with the Post Office - why the item has never been posted; 2) all funds received goes back into buying new stock. WHAT!!! So you are holding onto my money to fund your business - WRONG WRONG! Why are you using my money to help run your business? Still waiting for a refund after 4 weeks and back to them not answering any messages. Customer service skills not existent. Long and short if you let them have your money then there is no easy why of getting it back if at all. I will continue chasing until I receive my money which I work hard for is returned! You have been warned! Be it on your head if you decided to trust MBhair_1 or MBH Collection. If I could give no stars I would but, unfortunately, you have to give something to be able to submit this review😒!
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